top of page

Drop-in Centre

Our Drop-in Centre is open from 8am-10pm every day of the year for people affected by homelessness.


As well as providing basic needs including free food, tea and coffee, showers, laundry services and more, the Drop-in Centre is also an assessment hub and as a place for service users to attend for specific reasons, including programmes, activities and clinics.

The average amount of people using the Drop-in Centre each quarter in 2018/2019 was 420 - a increase of 4 per cent on the previous year.

The average amount of new presenters to the Drop-in Centre per quarter in 2018/2019 was 81.

Every person who used the Drop-in Centre in 2018/2019 were provided with basic needs - food, tea and coffee, showers, etc.

Between January and March this year 78 people were intensively case managed and appointed a Welcome key worker. 

Out of the 78 case managed service users 41 (53%) were eligible to have a housing case with NIHE and 39 (95%) were subsequently registered and had an active housing case with NIHE.

Homeless Heath Hub

In May 2019 the Belfast Health and Social Care Trust opened a new Homeless Health Hub next to The Welcome Organisation's Drop-in Centre. 

The aim of the hub is to bring services out of the clinic setting and into the community and on to the streets, to wrap care around the people who need it most, where they need it. This includes physical and mental health care and addictions services for those sleeping rough or in hostel accommodation.

Because of the existing close partnership working between The Welcome Organisation and the Trust and the fact that they work with the same cohort of service users, a new base at The Welcome Organisation is an ideal location for the Health Hub.

bottom of page