What We Do

The Welcome Organisation provides a range of potentially life-saving services to around 1,400 people affected by homelessness across greater Belfast every year. 

The Welcome Organisation adopts a non-judgemental approach to addressing homelessness issues. All of our services are based on the principles of harm reduction delivered through low-threshold services.  We are recognised for accepting people ‘where they are at’ as opposed to where others think they should be.

Drop-in centre

Street Outreach

Floating Support

Our Drop-in Centre is open from 8am-10pm, 365 days per year. People affected by homelessness have free access to:

Hot meals | Tea and coffee | Showers | Toilets | Internet | Laundry facilities |  Pool table

| Advice | Health support and more

Our Street Outreach team is on the

streets of greater Belfast from 7am to 2am every day of year.


Our Outreach staff and volunteers are trained to provide potentially life-saving care and support for people on the street. 

Our Floating Support service is for people who have been homeless but have now accessed accommodation.


Our Floating Support to will make regular visits to the people who use the service to ensure they have everything they need in place to retain their tenancies and to turn a house into a home 

Crisis Accommodation

for Women

Our Crisis Accommodation for Women provides shelter for some of the most vulnerable women in Belfast.

The five-bed crash facility based at Annsgate is used by women with multiple and complex problems that include homelessness, substance misuse and mental ill health.

Our Welcome Home service provides affordable furniture for the homeless / at risk community. 


Welcome Home service is seeking volunteers to assist us with warehouse operations, up-holstering, painting, carpentry, store management and drivers etc. 

Contact Us

Unit 36, 28 Townsend Street Belfast

BT13 2ES


Connect with us

Registered Charity Number: NIC103976

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